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Returns Policy

Last Updated: 30th November 2019

Returns & Exchanges Policy

John J Doyle Ltd will return or exchange standard stock items that are in new condition. There is a 30 consecutive day cooling off period whereby standard stock products may be returned. After 7 consecutive days, we will impose a 15% handling and/damage charge on items returned or exchanged. All items must be accompanied by the returns form availible online, evidence of original purchase from John J Doyle Ltd and in the original undamaged packaging.

Goods which are non-stock items and goods which have been specially ordered will not normally be accepted by way of return for credit.

Standard Stock Products

  1. John J Doyle Ltd shall not be obliged to accept normal stock goods returned for credit but may at its absolute discretion do so.
  2. There is a 30 consecutive day cooling off period whereby standard stock products may be returned. After 7 consecutive days, John J Doyle Ltd shall be entitled at its absolute discretion to impose a 15% handling and/or damage charge in respect of any goods accepted for return.
  3. In case of delivered orders, the cooling off period begins at the point of delivery. In case of orders collected at John J Doyle Ltd, the cooling off period begins at the point of collection.
  4. All such goods returned for credit must be accompanied by evidence of original purchase from John J Doyle Ltd and in the original undamaged packaging.
  5. Any goods which are returned for credit shall not be regarded as having been accepted by John J Doyle Ltd until John J Doyle Ltd has issued a formal credit note through the channels laid down for such transactions.
  6. The uplifting by John J Doyle Ltd’s own vehicles or courier’s vehicles of goods for which credit is sought and for which the lorry driver may issue a receipt note is not an acceptance by John J Doyle of liability for credit.
  7. In the case of goods returned to John J Doyle Ltd by the customer’s own courier at the customer’s own cost, it is the customer’s responsibility and duty to take reasonable care of all goods returned. Returns will not be accepted without prior acknowledgement from John J Doyle Ltd. Returns must be accompanied by all relevant customer contact details and the John J Doyle Ltd Returns Form. If the goods are damaged upon arrival at the John J Doyle Ltd depot, John J Doyle Ltd will contact the customer directly to enable the customer to make a claim against their own courier.

John J Doyle Ltd strongly advises all customers to take out insurance with their own courier when returning goods. If goods are damaged upon receipt, John J Doyle Ltd will not refund or exchange the goods and the customer may still be subject to a handling fee.

Specially Made Products

  1. Products that have been specially made may not be returned under any circumstances.

Non-Standard Products

  1. Items not stocked by John J Doyle Ltd but standard to our suppliers will be accepted for return only if they have been authorised for onward return to the supplier and must be accompanied by evidence of original purchase from John J Doyle Ltd in the original undamaged packaging.
  2. Any goods which are returned for credit shall not be regarded as having been accepted by John J Doyle Ltd until John J Doyle Ltd has issued a formal credit note through the channels laid down for such transactions.
  3. Any credit given in such circumstances will be net of both our own and the supplier’s restocking charges.
  4. The uplifting by John J Doyle Ltd’s own vehicles or courier’s vehicles of goods for which credit is sought and for which the lorry driver may issue a receipt note is not an acceptance by John J Doyle of liability for credit.
  5. In the case of good returned to John J Doyle Ltd by the customer’s own courier at the customer’s own cost, it is the customer’s responsibility and duty to take reasonable care of all goods returned. Returns will not be accepted without prior acknowledgement from John J Doyle Ltd. Returns must be accompanied by all relevant customer contact details and the John J Doyle Ltd Returns Form. If the goods are damaged upon arrival at the John J Doyle Ltd depot, John J Doyle Ltd will contact the customer directly to enable the customer to make a claim against their own courier.

John J Doyle Ltd strongly advises all customers to take out insurance with their own courier when returning goods. If goods are damaged upon receipt, John J Doyle Ltd will not refund or exchange the goods and the customer may still be subject to a handling fee.

Damages Policy

All items are packed and inspected before dispatch from John J Doyle Ltd. In the event that you receive an item that does not meet your expectations, we guarantee to work with you and the original supplier to reach the best possible solution.

Please inspect the item immediately upon delivery and contact us within 24 hours if there are any damages.

How To Report An Issue

  1. Where possible, please inspect items before accepting the delivery. Note any issues on the delivery docket and refuse the item(s).
  2. If it is not possible to inspect items before accepting the delivery, it is required that you inspect all items and notify us of any issues within 24 hours. To process your request you must send the Returns & Damages form and photographic evidence of the damaged areas to  Stephen Donald by email at [email protected].

A representative from John J Doyle Ltd will be in touch to process the claim including the arrangement of collection, replacement and credit note, as required.

Click here to view our Returns & Damages Form.