HETAS / HETAS Approved Retailer

HETAS Approved Retailer


Duration: 1 day

The HETAS Approved Retailer Course aims to ensure that approved retailers have at least one HETAS trained member of staff on duty in the showroom at all times to advise customers on appliances and a number of key issues including maintenance, carbon monoxide, government regulations and fuels. For the first time, HETAS is able to deliver the course in the retailer’s own showroom for a group of four or more.

The one day course involves group discussions and interactive sessions aimed at giving learners an understanding of solid fuel types and appliances in terms of the factors affecting selection, storage as well as the legislation that applies to dwellings.


Suitable for

Retail showroom Staff


Assessment Method

Theory & interactive group activities


Course Outcome & Certification

HETAS certificate.  Successful completion provides a route to application as a HETAS Approved Retailer



Candidate is a stove or fuel retail showroom staff member


Course Content

✔ Types of solid fuels & factors affecting fuel selection
✔ Fuel preparation, seasoning & storage requirements
✔ Appliance types & operating principles
✔ Appliance sizing & selection
✔ Principles of safe combustion of solid fuels
✔ Industry rules, regulations & standards
✔ The role of HETAS and its Competent Person Scheme
✔ Chimney, flues & terminals
✔ Air supply & ventilation
✔ Can be delivered at your premises subject to demand



Get contact us for further information